Privacy Policy
Last updated: July 5, 2025
At Vocal Tech, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our dental practice growth services.
Vocal Tech ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information we receive through our website and services.
Information We Collect
Information You Provide
- Contact information (name, email, phone number)
- Practice details (practice name, location, size)
- Communications with our team
- Payment and billing information
Information We Collect Automatically
- Website usage data and analytics
- Device and browser information
- IP address and location data
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
- Provide and manage our marketing automation services
- Process transactions and send related information
- Customize services to your practice needs
- Provide customer support and respond to inquiries
Business Operations
- Analyze and improve our services
- Send administrative information and updates
- Detect and prevent fraud or abuse
- Comply with legal obligations
How We Share Your Information
We may share your information with:
- Service providers who assist in our operations
- Analytics partners to improve our services
- Legal authorities when required by law
- Business partners with your consent
We never:
- Sell your personal information
- Share patient data without explicit consent
- Use your data for purposes unrelated to our services
Data Security
We protect your data through:
- Industry-standard encryption protocols
- Secure data centers with redundant backups
- Regular security audits and assessments
- Limited access controls and authentication
- HIPAA-compliant infrastructure
Your Rights and Choices
You have the right to:
- Access and receive a copy of your data
- Update or correct your information
- Delete your account and associated data
- Opt-out of marketing communications
- Limit the use of your information
Data Retention
We retain your information:
- For as long as you maintain an active account
- As necessary to provide our services
- To comply with legal and regulatory requirements
- To resolve disputes and enforce agreements
HIPAA Compliance
As a service provider to dental practices, we understand the importance of protecting patient health information. Our platform and practices are designed to support HIPAA compliance:
- We sign Business Associate Agreements (BAAs) with all dental practice clients
- Our systems use encryption for data in transit and at rest
- We maintain strict access controls and audit logs
- Regular security training for all team members
Questions About Your Privacy?
If you have any questions about this Privacy Policy or our data practices, please contact us:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.